Customer Care

Check out our FAQ or feel free to contact us.


Delivery & Shipping


All Orders are shipped via one of our selected logistics partners whom we work closely with to optimise delivery cost and faster delivery times.




Delivery Times and Costs

Country/Region Shipping Time Estimated Shipping Cost (USD$)
Australia 5-7 Days $10
United States
Japan
Korea
Thailand
Indonesia
Singapore
Mainland China

Public Holidays: Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Malaysia/China public holidays, please click here (MY) / here (CN). For details on public holidays in the destination country, please refer to your local government website. Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications, customs clearance, and weather conditions.




Order Tracking

Once your order has shipped, we will send your tracking information via email. You can track your order through your MY ORDER page.




Import Taxes & Duties

All import tax and duty fees are included in the cost of shipping. If you are charged any duty/tax fees for your order, please contact us and include a copy of the invoice so we may settle the charges.




Customs & Regulations

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.