1. GETTING STARTED
How can I start selling on Yeefu ?
If you would like to start selling on Yeefu, you only have to create an account with us. Simply visit our sign-up page. Once you have signed up successfully, you will be able to proceed to the next step right away!
2. CREATING YOUR DESIGNS
How can I create designs on ?
You can create your mockup by uploading an existing design using our “Mockup Configurator”. The image size should be within the printable area. Just a tip, the uploaded artwork should be positioned appropriately to ensure the design is printed out nicely.
What types of images can I use for my design? What are the image requirements ?
You can upload your artwork in SVG, PNG and JPEG format. If you would like the design over the whole printable area, we highly recommend uploading a high-resolution image in either scalable vector format (SVG) or an image with minimum resolution of 300 DPI or 2400 by 3300 Pixels. The supported image size is unlimited but best to make it less than 50 MB to ensure a smooth upload.
How do I know my design is good to print ?
There are many factors you should consider before submitting a design for print, including your image’s resolution, color choice, or use of a transparent background. If you’re unsure about your artwork, you may contact us and we’ll be happy to advise. In addition, to ensure the products are ready to produce, Yeefu team are going to review your products before you want to launch a campaign to make sure your product is good to print.
Can Yeefu help out with the design of my product ?
Need design help? We got you! Yeefu also offers design service for our Creators. You may refer to the table below for more info on the packages we have. If you would like to request our design service you may
click here.
3. LAUNCHING A CAMPAIGN
How long can my campaign run ?
Yeefu offers three options of campaign duration, which are 5 days, 7 days and 10 days. If you would like the orders shipped in time for an event or a holiday, please make sure you allow sufficient time for production and delivery.
Can I order samples ?
Yes! To request for samples, simply place an order for your items once your campaign is created. You are required to pay an upfront payment in order to proceed which includes the price of the sample and shipping fee. The margin will be returned back to you upon your payout, you will end up paying at production price and shipping.
How many products can be sold in one campaign ?
Currently, each campaign can only contain TWO products.
How much does printing cost? Will it cost more to print more colors ?
The cost of basic printing is included in the production price of each design. This is always quoted when you’re creating your campaign. For apparel products, we charge rates based on a 5 color count. If the color count exceeds 5 colors we will review and advise you accordingly. A different rate for add-on prints is also reflected in the production price. Whereas, for head gears, production prices are inclusive of basic printing. Add-on prints will also be recalculated accordingly.
How much will I earn? How should I set up pricing for my products ?
It’s completely up to you what prices you set up for your products, as long as the final price is higher than the quoted production price. Everything above this base price will be your profit. It’s good practice to set affordable prices in order to attract buyers.
Do I need to set a sales goal for my campaign ?
Yes, there is a minimum sales volume of fifty(50) units per item for each Campaign. Setting a sales goal is especially useful when you’re aiming to raise funds for a cause or charity.
What happens if I do not reach my goal ?
If your campaign did not hit 50pcs per item, your campaign production will be put on hold. You will need to pay for the shortage at cost minus off your profit after the campaign ends. The orders will be printed regardless of your goal being reached and your earnings will not be affected if your goal is not met.
4. FULFILLMENT
What printing methods do you use for your apparel ?
We offer different printing methods for different products, you can check the printing method on the product page respectively.
How long does the production take ?
Fulfillment time design_packageends on the campaign duration you choose. Shorter campaign periods and volume (50 to 299 pcs) usually produce within 1 to 5 working days and will ship within 10 working days after your campaign ends. Orders in higher volume (more than 300 pcs) campaigns will produce within 5 to 10 working days and ship between 21 to 30 working days after your campaign ends.
Do you ship internationally ?
Yes, we ship to 14 countries. If your location is not among the listed countries, we truly apologise. We are doing our best to increase our shipping coverage that enables us to ship to more countries in the near future.
What shipping methods do you use ?
Our order will be shipped by one of our trusted logistics partners whom we work closely with to optimise delivery cost and faster delivery times.
How long does shipping take? Do you offer expedited shipping ?
Shipping normally takes between 5 to 14 days depending on your location. Shipments to some regions may take up to more than 14 days to arrive due to customs regulations in the destination country. Despite this, the YEEFU team will do our best to get the parcel to the customers as quickly as possible. At the moment, we do not offer expedited shipping.
5. CUSTOMER SERVICE
Who handles the customer service once my campaign launches ?
Customer service for your buyers is provided by our highly trained in-house support team.
What is your return and exchange policy ?
As yeefu campaign is a pre-order model, we only produce merchandise based on the total pre-order quantity in order to avoid wastage. Hence all orders are final, non-exchangeable and non-refundable.
However, should there be an issue that is deemed to be defective or wrongly ordered you may refer to our Store policy here for further clarification.
6. CAMPAIGN MANAGEMENT
Can I edit my campaign after it is launched? Can I add or remove products from my campaign ?
Once your campaign is up and running, you can only edit the title, description and add/remove content, but you can’t edit the design, pricing, campaign duration, or add or remove products.
Can I give discounts for the products I created? How do I use promo codes ?
Currently we don’t provide any promotion features yet, but we are
working very hard to provide advanced service to creators in the
near future.
Can I edit the URL of my campaign or use it for a new one ?
Each campaign has a unique URL which cannot be edited or re-used in a new campaign.
What’s the difference between different campaign statuses ?
Here is the explanation of campaign status:
| Campaign Status |
Description |
| Incomplete |
Campaign was set up but still be incomplete for submission |
| Pending |
Your campaign is under review |
| Created |
Your campaign is created successfully |
| Ready for launch |
Your campaign is uneditable and ready for launch
|
| Live |
Your campaign is live, tell the world about your campaign |
| Ended |
Your campaign has ended |
| Ready for fulfilment |
Your campaign is ready to be proceeded |
| In production |
Your campaign has been processed. The YEEFU team is starting production. |
| Ready for shipment |
We have finished production and are ready to ship your products. |
| On the way |
The orders is OTW to your fans |
| Delivered |
Your campaign is delivered successfully |
| Processing for payment |
Your profit is under processing |
| Complete |
Your campaign is now completed. We cannot accept requests for refunds anymore. |
7. PROMOTING AND ADVERTISING
How do I promote my campaign ?
While most Creators use their social media pages and paid advertising, it’s completely up to you how you decide to promote your campaigns. We do our best to make your campaign visible on the site, but we cannot actively market your designs.
Can you feature my campaign on your homepage? Why does my campaign not appear in categories on your website ?
We only feature the most popular and best selling campaigns on our homepage and in our categories.
I used the search box on your website but my campaign did not appear. What happened ?
Due to the high number of campaigns running on our platform, we currently only list campaigns which have sold at least 50 items.
Can I contact my buyers? Can I see who placed orders for my products?
To protect privacy, we cannot disclose customers’ personal information and contact details. We’re sorry for the inconvenience!.
8. PAYOUTS
When and how will I receive my earnings?
You can request a payout of your profits in the Payouts section of your dashboard if you reach the payment threshold of USD25/MYR100. Currently, we offer payouts via PayPal and bank Transfer within Malaysia. Profit from your campaigns will be available for withdrawal 7 days after your campaign ends. Once you request a transfer of your earnings, the payout will be processed in the next 7 days.
Are there any tax or import issues I should be aware of? Do I have to pay taxes on my earnings?
Depending on your tax domicile, you may be required to pay income taxes on any profit you make from Yeefu campaigns. It is your responsibility to report your earnings from Yeefu campaigns as required by law. You are not responsible for import or export duties on orders in your Yeefu campaigns.
9. YEEFU REFERRAL PROGRAM
How do I participate in the Yeefu Referral Program?
Any Creator that has launched at least one campaign with Yeefu is entitled to participate in the Program.
Why should I participate in the Yeefu Referral Program?
Yeefu welcomes our creators to be an advocate for Yeefu as we believe everyone has the power to influence and inspire others. By doing so, we will reward you for every successful referral.
I didn’t receive any referral code - what do I do?
Your personal referral code will be made available after you have launched your own campaign with Yeefu. Once eligible, we will contact you with your personal referral code and the necessary steps.
How do I redeem my referral reward?
Upon successful referrals, you may request to redeem your reward at
customersupport@yeefu.store and we will process your redemption request accordingly.
Why was my redemption request rejected?
Your request may be rejected due to factors that do not meet the reward criterias. For further clarification, you may refer to the terms of Yeefu Referral Program
here.
How will I receive my reward?
Your reward will be credited to your bank account via online transfer.
Why haven’t I received my reward yet?
Upon successful request for redemption, please allow up to 15 business days for the reward to reflect in your account.
10. OTHERS
I cannot access my account. How do I reset my password?
If you forgot your password but already have an account, simply enter your email address in the Reset Password form. You will receive an email with instructions on how to set a new password within a few minutes.
How much does it cost to use Yeefu?
Nothing! Using Yeefu is completely free if you don’t request additional service or hit the minimum requirement :) When your buyers make a purchase, their payment covers production costs and shipping for their order. You receive your profit margin from each item based on the sale price you set up when creating your campaign.
I’m an international seller – can I still use Yeefu?
Yes, you can use Yeefu from any country in the world. Payouts are available via PayPal, giving you easy and efficient access to your campaign profits from all supported countries.
11. INTELLECTUAL PROPERTY
What is intellectual property and how does it affect a Yeefu campaign?
Intellectual property rights protect individuals from the unauthorized use of original content by others. We do not want your campaign to be jeopardized in any way, so please ensure the material you use for a campaign is your own or that you have documented permission to use material from others. Yeefu does not endorse the use of stolen material, and will immediately take down any campaign that infringes on Intellectual Property rights.
What are some examples of protected material?
You may face infringement charges if you use protected material which includes, but is not limited to: logos, images associated with companies, sports teams, brands, music labels, television shows, and films.
How can I protect something I created?
We suggest filing for Intellectual Property protection, including copyright or trademarks that can protect your material or content.
If I am inspired by someone else’s design, can I use it?
You can use someone else’s design if you have documented permission from the owner to use that design. Alternatively, you can create your own design, but it cannot be substantially or misleadingly similar to other copyrighted or trademarked designs. Duplicating or copying another design may result in an infringement case against you, the termination of your campaign, and a suspension of your Yeefu account.
How do I report a Trademark infringement?
Please
contact us. However, please note Yeefu is not in a position to adjudicate disputes. In cases of alleged infringement, we may take down campaigns at our discretion and refund all orders in those campaigns.
