You’re welcome to checkout as a guest and we will automatically create an account for you, but there are some perks if you have an account with us. You’ll have a quicker checkout process (a must when we release those items that sell out in minutes), an easy way to view your order status and order history, and you’ll receive weekly updates on our newest releases and special promotions.
All you need to do is click “Lost Password?” on the login page and you’ll be redirected to a page where you can create a new password.
We are sorry to let you know that you can’t edit your order, but you can contact us (Email:) to cancel your order and you can place your order again. Please keep in mind that orders that have already been packed or shipped cannot be cancelled. You can check the status of your order here.
There might be a chance that the confirmation email is in your junk folder. If not, there might be a chance that you entered the wrong email address. Please do let us know if you still haven’t received the confirmation email and we will send you another one as soon as possible.
Feel free to check your order status here.
Please contact us (email:) within 7 days from the date you received your order. Make sure to provide your order number and any other related information. We’ll try our best to have everything resolved as soon as possible.
Please contact us within 7 days from the date you receive your order. Make sure to provide your order number, photos of the item(s) and any other related information. We’ll try our best to have everything resolved as soon as possible.
All of our items are shipped from our warehouse in Hong Kong.
You can check which countries we ship to here
We have a flat rate shipping cost of ____
All import tax and duty fees will be covered by us. If you are charged any duty/tax fees for your order, please contact us.
Your order will be shipped by one of these courier services, depending on your shipping address: DHL, FedEx , SF Express, Pos Laju (Malaysia only).
All orders placed will be processed together when the pre order ends. Please refer to the estimated delivery times seen during checkout. We'll send your tracking information as soon as your order has been shipped.
We know how annoying customs can be sometimes, so we’re more than happy to help you out. Let us know what customs needs from you, your order number and any other related information. We’ll try our best to get everything taken care of as soon as possible.
We offer Credit card, Wepay, Paypal, Alipay. All payment transactions are calculated in USD or RMB and are based on the exchange rate of the transaction date.
We'll only charge the total amount shown in your bag (in USD/ RMB).
Please contact us as soon as possible and include: the email address used to place the order, order date and time, order value, and payment method. We'll be able to resolve the issue once we have this info.
For confirmed orders, we are sorry to let you know all the Yeefu products are not returnable, exchangeable or refundable. In case of incorrect, missing or defective issues, please contact us at email.
We definitely understand that you want to get your refund ASAP. We will refund you in the following two business days after our customer service validates your complaint, but the refund may take additional processing time depending on your payment method and bank. Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement.
All of our merchandises are 100% authentic and official. Feel free to contact us if you have any concerns and we'll be happy to help.
Due to high demand, we try to restock our most popular items, but we might not always be able to. If there’s a specific item you want that’s sold out, contact us and we’ll let you know if we plan to restock.
Send us an email and we'll get back to you within 24 hours.
Monday-Saturday, 10am-6pm GMT +8
(limited support on weekends)