Customer Care

Check out our FAQ or feel free to contact us.


FAQ

Your Order

Do I need to have an account to place an order?
I forgot my password. What should I do?
How do I edit or cancel my order?
Order Confirm
I placed an order but I have not received an order confirmation yet. When will I get it?
I just received my order and some items are missing. What should I do?
I just received my order and some items are incorrect/defective. What should I do?

Shipping

Where are your items shipped from?
What countries do you ship to?
What are your shipping costs?
Do I need to pay for duty/tax fees?
How will my order be shipped?
My order is still “in process.” When will it ship?
Customs is asking me for more information. What should I do?

Payment

How can I pay for my order?
Will I be charged any additional fees?
My card was charged, but I don't think my order went through. What should I do?

Returns & Refunds

How do I return an item?
When will I get my refund?
Are your products authentic?
Do you restock any of your products?

Your Order

Shipping

Payment

Returns & Refunds

  • How do I return an item?

    For confirmed orders, we are sorry to let you know all the Yeefu products are not returnable, exchangeable or refundable. In case of incorrect, missing or defective issues, please contact us at email.

  • When will I get my refund?

    We definitely understand that you want to get your refund ASAP. We will refund you in the following two business days after our customer service validates your complaint, but the refund may take additional processing time depending on your payment method and bank. Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement.

  • Are your products authentic?

    All of our merchandises are 100% authentic and official. Feel free to contact us if you have any concerns and we'll be happy to help.

  • Do you restock any of your products?

    Due to high demand, we try to restock our most popular items, but we might not always be able to. If there’s a specific item you want that’s sold out, contact us and we’ll let you know if we plan to restock.

Other Questions?

support@yeefu.store

Send us an email and we'll get back to you within 24 hours.

Monday-Saturday, 10am-6pm GMT +8

(limited support on weekends)